An operations lead built to ship.

Founded the practice.

PC ADVANCED CARE · 2016 – 2018 · PLANTATION, FL

Started by building the whole thing myself — client websites in HTML, CSS, and JavaScript, plus the infrastructure underneath them. Designed and deployed VSAT enterprise networks: managed switches, local firewalls, VLAN segmentation, site-to-site VPN tunnels, all documented. Remote support across Windows, macOS, iOS, and Android, end to end, no on-site dependency.

Ranked first in the world.

SCRIBEAMERICA / HEALTHCHANNELS · 2019 – 2022 · FT. LAUDERDALE, FL

National healthcare footprint, thousands of endpoints. Ranked #1 globally on the FreshService Helpdesk MVP leaderboard for resolution speed, accuracy, and consistency. Administered JAMF Pro at scale — MDM policy design, deployment rules, custom packaging in Composer — and managed Cisco Meraki wireless plus Google Admin and gPanel IAM.

Promoted twice. Then handed the desk.

MUTUAL OF AMERICA · 2022 – PRESENT · BOCA RATON, FL

Hired as a tier-2 analyst in May 2022. Promoted to Senior in October 2023 for leading enterprise rollouts — Windows 365 Cloud PC migration, Windows Hello MFA, Nitro — and serving as bridge captain on firewall and MDF cutovers. My first manager's review: "Sean has a unique talent for analyzing difficult issues calmly when under pressure." — Robert T. Maloney

When the Solution Center manager role went vacant, I stepped in. Promoted to Lead in February 2025. Today I lead a four-person Solution Center: ServiceNow ITSM queue and knowledge base, inContact telephony, major-incident (MIRT) bridges, Statuspage comms, and weekly operational reporting to OTDS and FIS governance panels. From the current review file: "His peers frequently commend the quality and reliability of his work … I am truly grateful to have him on my team." — Frank A. Battaglia

Three products, live right now.

SHIPPED 2026 · DESIGNED, BUILT, AND MARKETED SOLO · TYPESCRIPT

Not side-project screenshots — live sites with real pricing, real users, and AI that stays under the user's control. Click through; they're up.

What I actually do.

SUPPORT OPERATIONS

Service desk leadership, ServiceNow ITSM, SLA and queue governance, inContact CCaaS, executive operational reporting, major-incident command.

IMPLEMENTATION

Enterprise rollouts — Windows 365, MFA, endpoint tooling — plus VDI recovery, identity workflow automation, and cutover test planning as bridge captain.

DESIGN & MARKETING

Three consumer products designed, positioned, and priced solo: landing pages, tier structures, copy, and growth loops that convert.

APPLIED AI

AI features that respect the user — suggestion diffs, adaptive drills, canon-grounded generation — shipped to production, not prototyped.

Currently preparing ITIL 4 Foundation and ServiceNow CSA — drilling on my own trainer.

Drop a job listing on it.

Hiring for a role? Drag the posting — text or a .txt file — onto the instrument in the hero, or paste it below. The page checks every requirement against my documented experience and returns a verdict: what I cover, with proof, and what I don't, honestly.