an operations lead built to ship.

founded the practice.

PC ADVANCED CARE · 2016 – 2018 · PLANTATION, FL

started by building the whole thing myself — client websites in html, css, and javascript, plus the infrastructure underneath them. designed and deployed vsat enterprise networks: managed switches, local firewalls, vlan segmentation, site-to-site vpn tunnels, all documented. remote support across windows, macos, ios, and android, end to end, no on-site dependency.

ranked first in the world.

SCRIBEAMERICA / HEALTHCHANNELS · 2019 – 2022 · FT. LAUDERDALE, FL

national healthcare footprint, thousands of endpoints. ranked #1 globally on the freshservice helpdesk mvp leaderboard for resolution speed, accuracy, and consistency. administered jamf pro at scale — mdm policy design, deployment rules, custom packaging in composer — and managed cisco meraki wireless plus google admin and gpanel iam.

promoted twice. then handed the desk.

MUTUAL OF AMERICA · 2022 – PRESENT · BOCA RATON, FL

hired as a tier-2 analyst in may 2022. promoted to senior in october 2023 for leading enterprise rollouts — windows 365 cloud pc migration, windows hello mfa, nitro — and serving as bridge captain on firewall and mdf cutovers. my first manager's review: "sean has a unique talent for analyzing difficult issues calmly when under pressure." — robert t. maloney

when the solution center manager role went vacant, i stepped in. promoted to lead in february 2025. today i lead a four-person solution center: servicenow itsm queue and knowledge base, incontact telephony, major-incident (mirt) bridges, statuspage comms, and weekly operational reporting to otds and fis governance panels. from the current review file: "his peers frequently commend the quality and reliability of his work … i am truly grateful to have him on my team." — frank a. battaglia

three products, live right now.

SHIPPED 2026 · DESIGNED, BUILT, AND MARKETED SOLO · TYPESCRIPT

not side-project screenshots — live sites with real pricing, real users, and ai that stays under the user's control. click through; they're up.

what i actually do.

SUPPORT OPERATIONS

service desk leadership, servicenow itsm, sla and queue governance, incontact ccaas, executive operational reporting, major-incident command.

IMPLEMENTATION

enterprise rollouts — windows 365, mfa, endpoint tooling — plus vdi recovery, identity workflow automation, and cutover test planning as bridge captain.

DESIGN & MARKETING

three consumer products designed, positioned, and priced solo: landing pages, tier structures, copy, and growth loops that convert.

APPLIED AI

ai features that respect the user — suggestion diffs, adaptive drills, canon-grounded generation — shipped to production, not prototyped.

currently preparing itil 4 foundation and servicenow csa — drilling on my own trainer.

drop a job listing on it.

hiring for a role? drag the posting — text or a .txt file — onto the instrument in the hero, or paste it below. the page checks every requirement against my documented experience and returns a verdict: what i cover, with proof, and what i don't, honestly.